LA Fitness

This gym is dirty all the time, even when it's been clean. The equipment is old and is always out of services - for weeks. It's like they don't care. The soap bins in the bathroom, antibacterial pumps in gym area, paper towels and toilet paper bins are usually empty. The stench in the bathroom is unbearable. If you go to Brookhaven or Taco Hills, the nearest and they are 10 times better. This gym has a lot of traffic, and you would think they would try to keep it in good shape. The only thing the gym has going for itself is location. If another gym opened similar in size would be competitive to take the business way. I am surprised there hasn't been an outbreak of staph infections.

I actually am from Canada. But I have a property across the street. I love my club in Canada. It has so many amenities that I wasn’t really interested in coming to this club because I like to swim. But I decided to start going and honestly, the smaller size has really made me focus on actually working out. As soon as I get there I can see the full workout in my mind and it just makes it easier. Surprisingly, it’s reducing my analysis paralysis. One thing this club exceeds at that my club in doesn’t back home is the friendliness of the staff. They’re always smiling. They actually say hello and they are super helpful. I am looking forward to the rest of this months workout and actually wish I started coming here sooner.

What shame for such a good brand that I was loyal too. Equipment is a rusted, the sales staff are very rude, and the bathrooms are just terrible. I wanted a good gym to spend time in and have a healthy experience. unfortunately the uncaring behavior of the staff which is the outcome of old rusted equipment , is waste of your money.

Staff is friendly and gym is cleaner than other LA Fitness locations in the area. However, when something is not functioning at this location, they put a scheduled service sign up and they go for many, many weeks without getting it serviced. Both filtered water fountains for refilling water bottles have been out for over a month and counting. The same for a machine that I used personally and informed the staff it wasn’t working.

If you like functional training, do not use this gym. There’s one personal trainer that keeps the functional training area roped off and guards it as if she owns the area. There’s one set of ropes and TRX, and you can’t use them at all if she’s there even if it’s not part of her “private sessions.” The other trainers are great and will allow you to use whatever you need as long as they’re not using it. She also keeps all the kettlebells chain linked and locked up to each other so literally the only person that can use kettlebells at this gym is her. I understand wanting to have certain equipment ready to go for clients when they’re paying for personal training, but there’s no need to deny everyone else access to certain equipment just because there’s an active training session. Also, the facilites are in desperate need of repair or renovation. The lockers rooms stink even if you’re the first person in the door at 5AM. Unfortunately this is the most convenient location for me during the week, but on weekends I will gladly drive myself 20-30 min out of the way to the beautiful Brookhaven location to avoid dealing with the trainer who believes she owns the place.

Equipment is as old as the gym and is constantly breaking down. Cardio equipment especially. They don’t replace anything as often as they should - management should be taking inventory of things like grips and such which are frequently in need of replacement. Restrooms are absolutely disgusting and locker room is frequently a mess with overflowing trash.

DO NOT SIGN UP! I would not recommend this gym solely because their customer service is terrible. I decided to freeze my membership and then when i came to unfreeze it i was charged six times $29.99 and they told me on their end it’s not processing and going through but on my bank account it did. I was told to call a separate customer service line and i was hung up on and then called again and was told there is nothing they can do because they have no record of those funds being received by LA fitness. At the end customer service didn’t offer any help or compensation and told me to deal with my bank.